Sipgate-trunk with 5 test numbers, entering as DID in 3CX

[Philipp971]

Hi there!

I got a sipgate test-trunk with 5 test numbers to include these in my 3CX. So, the main problem is to set more than one number as a DID. I already contacted Sipgate to get some infiormation about it. All numbers are main-numbers in this case. I can set one of the five numbers as a main-number and enter the rest as DIDs. So far, so good.

At this point, i got a couple more questions:

1. The right format to be used is "49", right? Not +49 or 0.
2. Which In- and Out-Parameters i need to set for my Sipgate-Trunk? I anyone here who knows that?

So - the main step now is to set up five extensions and connect these with my five sipgate-testnumbers. The trunk i already in function, i can dial out and in, but only with one number, the number i set as the mainnumber in the trunk. As soon as i set one more DID in the trunk, the dials are not going out or in anymore. I dont know what the problem is and i hope that one of you can help me out here.

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[Saqqara]

You need to set the outgoing DDI number against the extension number, in 'Outbound Caller ID' field

Try blanking out the 'Configure Outbound Caller ID' in the SIP trunk setup

You can not change the outgoing number on the fly.

 

[AWS2P]

to avoid number format problem you can set your DID starting with * and followed by end of each DID, like example

 

[AWS2P]

add inbound rule with DID and extension or elsewhere you want to forward to

 

[Philipp971]

Hi @all,

thanks for the quick responses!
Now, i got another problem: the trunk already keeps its status to "offline" as soon as i set it up in the 3CX. I set a main-number, tipe in my credentials (ID and password), keep the other settings at default and boom, the trunk is not reachable. I absolutely dont know what the problem is because it worked yesterday after all with one number to dial out and dial in.

@aws2p - thanks for your informations! I know that i need to set up inbound-rules for each extension.

@Saqqara - thank you too!
"You need to set the outgoing DDI number against the extension number, in 'Outbound Caller ID' field " --> where are you at this point, at which configuration-menu in the 3CX? Where is the 'Outbound Caller ID'-field you talk about?
Thanks a lot!


best regards,
Philipp

 

[AWS2P]

edit extension in general item as

 

[Philipp971]

Oh, okay - thanks! So, iam now at the point that the trunk is working with one number. I can recieve inbound calls, but i cannot dial out of the 3Cx-softphone. The display shows up "Forbidden". It will dial, but abort it with this message. Thats another problem now

Do you know what to do in this case? I think the logs can bring a light in the dark. Any idea at this point?
A incorrect set up outbound-route? Could you show me your outbound-route for example?

 

[AWS2P]

Do you have created outbound rule? if so, what 's inside? can you screen copy your rule and hide sensitive infos

you can put logs in verbose during troubleshooting time, revert to initial setting when finished