Solved Skill Based Routing change time

[Tyler.Calhoun]

Hi all,
We are using the Skill-Based Routing assignment method in our queues - signal all.
This works fine so far. When a call comes in, only the extensions with Skill 1 ring at first.

But my problem is the timesettings.
I want to make sure that the extensions with Skill 2 are only switched on when the Skill 1 extensions are not available.

I have configured the ring Time to 1800 sec. and destination if no answer also to 1800 sec.
Our problem now is that the extensions with Skill 2 will also ring after about 15 - 20 seconds. How can I change this?
Thanks

 

[VasilisV_3CX]

Hi @Tyler.Calhoun,

Our problem now is that the extensions with Skill 2 will also ring after about 15 - 20 seconds. How can I change this?

This is not how a Skill Based Routing Ring All strategy should work. It should poll the agents with Skill 1 over and over unless they are on a call / logged out of the queue.

 

[Tyler.Calhoun]

I deleted the queue and created it again.
Now it seems to work.

Thank you

 

[VasilisV_3CX]

Great to hear! Quite an oddity. If you need anything else feel free to open a new thread!