Skipif before the call (CRM Integration Template)

[blzkn]

Hello!

In my CRM Integration template I need to inform the CRM that there's an inbound call (it'll show a little box for the managers about it then). I've created my scenario for that purpose, which is called right after the lookup scenario. But "CallType" variable only available during a "report call" scenario. How can I make 3CX execute my scenario only in case of inbound calls?

 

[edossantos]

In my CRM Integration template I need to inform the CRM that there's an inbound call (it'll show a little box for the managers about it then). I've created my scenario for that purpose, which is called right after the lookup scenario. But "CallType" variable only available during a "report call" scenario. How can I make 3CX execute my scenario only in case of inbound calls?

You can't. The lookup scenario is executed for inbound and outbound calls. And only the [Number] variable is available.

 

[Evolute IT]

You have to do it manually in other ways. There are some.

 

[blzkn]

You have to do it manually in other ways. There are some.

And what are those ways?

 

[Evolute IT]

And what are those ways?

Watching the recordings, watching the CDR, have a custom middleware between PBX and CRM.

There's a few. But we do not disclose details about them since we have been paid to figure it out.

 

[blzkn]

Watching the recordings, watching the CDR, have a custom middleware between PBX and CRM.

There's a few. But we do not disclose details about them since we have been paid to figure it out.

Thank you, we'll try this.