Skype to Skype calls is busy

[vm]

Hello everyone, I have a problem with outgoing calls from Skype to Skype, when I make a Skype call the recipient's rings, but if the recipient answers the call line is dropped

This is the log of 3CX:
08:28:01.062 [CM503008]: Call(34): Call is terminated
08:27:55.625 [CM503016]: Call(34): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy
08:27:55.625 [CM503003]: Call(34): Call to sip:[email protected]:6060 has failed; Cause: 486 Busy Here; from IP:127.0.0.1:6060
08:27:52.515 [CM505002]: Gateway:[skype-01] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.8742.0] PBX contact: [sip:[email protected]:5060]
08:27:52.515 [CM503002]: Call(34): Alerting sip:[email protected]:6060;rinstance=f239c3ccb6796ac3
08:27:52.359 [CM503025]: Call(34): Calling PSTNline:xxx.skype.id@(Ln.10002@skype-01)@[Dev:sip:[email protected]:6060;rinstance=f239c3ccb6796ac3]
08:27:52.312 [CM503004]: Call(34): Route 1: PSTNline:xxx.skype.id@(Ln.10002@skype-01)@[Dev:sip:[email protected]:6060;rinstance=f239c3ccb6796ac3]
08:27:52.312 [CM503010]: Making route(s) to <sip:[email protected]:5060>
08:27:52.312 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA921-5.1.5] PBX contact: [sip:[email protected]:5060]
08:27:50.468 [CM503007]: Call(34): Device joined: sip:[email protected]:5060
08:27:50.203 [CM503007]: Call(34): Device joined: sip:[email protected]:40600;rinstance=9bcefb7a65e2985c
08:27:50.203 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA921-5.1.5] PBX contact: [sip:[email protected]:5060]
08:27:50.203 [CM503002]: Call(34): Alerting sip:[email protected]:5060
08:27:49.390 [CM503025]: Call(34): Calling Ext:Ext.100@[Dev:sip:[email protected]:5060]
08:27:49.343 [CM503004]: Call(34): Route 1: Ext:Ext.100@[Dev:sip:[email protected]:5060]
08:27:49.343 [CM503010]: Making route(s) to <sip:[email protected]:5060>
08:27:49.343 [CM505001]: Ext.MakeCall: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX MakeCall helper] PBX contact: [sip:[email protected]:5060]
08:27:49.343 [CM503001]: Call(34): Incoming call from Ext.MakeCall to <sip:[email protected]:5060>

 

[Vali_3CX]

Hi
A very useful test is to call Skype's sound service, echo123, which is obviously a Skype account. Please do this test and tell us the result.

 

[vm]

If I call echo123 the number is busy ...
I have installed 3CX v8.9414 on a PC with XP prof sp3, the skype gateway is installed on the same PC of 3CX Phone System, i make the call from a pc client with 3cx assistant

09:22:50.609 [CM503008]: Call(37): Call is terminated
09:22:45.171 [CM503016]: Call(37): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy
09:22:45.171 [CM503003]: Call(37): Call to sip:[email protected]:6060 has failed; Cause: 486 Busy Here; from IP:127.0.0.1:6060
09:22:42.812 [CM505002]: Gateway:[skype-01] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.8742.0] PBX contact: [sip:[email protected]:5060]
09:22:42.812 [CM503002]: Call(37): Alerting sip:[email protected]:6060;rinstance=f239c3ccb6796ac3
09:22:42.609 [CM503025]: Call(37): Calling PSTNline:echo123@(Ln.10002@skype-01)@[Dev:sip:[email protected]:6060;rinstance=f239c3ccb6796ac3]
09:22:42.562 [CM503004]: Call(37): Route 1: PSTNline:echo123@(Ln.10002@skype-01)@[Dev:sip:[email protected]:6060;rinstance=f239c3ccb6796ac3]
09:22:42.546 [CM503010]: Making route(s) to <sip:[email protected]:5060>
09:22:42.546 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA921-5.1.5] PBX contact: [sip:[email protected]:5060]
09:22:41.078 [CM503007]: Call(37): Device joined: sip:[email protected]:5060
09:22:40.750 [CM503007]: Call(37): Device joined: sip:[email protected]:40600;rinstance=9bcefb7a65e2985c
09:22:40.750 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA921-5.1.5] PBX contact: [sip:[email protected]:5060]
09:22:40.750 [CM503002]: Call(37): Alerting sip:[email protected]:5060
09:22:39.218 [CM503025]: Call(37): Calling Ext:Ext.100@[Dev:sip:[email protected]:5060]
09:22:39.171 [CM503004]: Call(37): Route 1: Ext:Ext.100@[Dev:sip:[email protected]:5060]
09:22:39.171 [CM503010]: Making route(s) to <sip:[email protected]:5060>

 

[Vali_3CX]

Ok, now I need two more informations:
1- in the gateway console, all channels Skypes are "Online-On Hook"?
2 - if your gateway is configured with a master channel, the outbound call you made is to the master one?

 

[vm]

In the skype gateway I have only one channel configured as master and the state is "Online-On Hook".... the outgoing calls to Skype using this gateway

 

[Vali_3CX]

In the skype gateway I have only one channel configured as master and the state is "Online-On Hook".... the outgoing calls to Skype using this gateway

Ok, then stop the gateway, edit the channel and make it a "normal" one (no "master") then try it again to see if it works.

 

[vm]

Perfect !!!!! thank you very much !