Good Morning Colleagues
I hope you are doing well . I am using 3CX version 18.0 (Build 312) installed on Windows 11 operating system . I configured SLA as attached . When a call received and waiting in queue for more than 10 seconds , I indeed receives email notification. I attached also the email notification received from 3CX.
I noticed that whatever waiting time for the caller , The email listing "Waiting for: 00:00:17" . I expect to see the actual wait time so kindly advice.
Best Regards
I hope you are doing well . I am using 3CX version 18.0 (Build 312) installed on Windows 11 operating system . I configured SLA as attached . When a call received and waiting in queue for more than 10 seconds , I indeed receives email notification. I attached also the email notification received from 3CX.
I noticed that whatever waiting time for the caller , The email listing "Waiting for: 00:00:17" . I expect to see the actual wait time so kindly advice.
Best Regards
