Smartphone hardware requirements for 3CX

[Ronald Lysmont]

Hello,

Are there minimal hardware requirements for smartphones using 3CX? For instance, our customer is using Samsung Galaxy A21S. They all experience bad audio quality and even call drops. Some users tried the 3CX app on their personal iPhone, on the same office Wifi and they experience no problems anymore.

 

[VasilisV_3CX]

Hi @Ronald Lysmont,

Both phones are provisioned on the same PBX, using the same WiFi connection and only one has this problem? Do other phones react similarly or is it only this one Samsung A21S that is having this problem?

 

[Ronald Lysmont]

Yes, both phones are provisioned on the same PBX, in the same office on the same WiFi. It are several Samsung A21S phones that have this problem. I tested it with my Samsung A71 and had no problem. That's why I thought it could be related to smartphone hardware.

 

[VasilisV_3CX]

Hi @Ronald Lysmont,

Can you disable the Car/Bluetooth Support (Telecom API) from the Settings >> Advanced and test again?

 

[Ronald Lysmont]

OK, I'will ask our customer to disable it en let them test again.