Smartphone "Makecall" fails when using Webclient (CTI)

[complit]

Hi all
Have anyone seen the scenario, where a call initiated from WebClient results in a "instant" missed call from "MakeCall"?
PBX Version 16.0.5.612
Tested on Samsung S10 (Android 10), and Samsung S9 (Android 10)
Same account have no problems, with initiating a call with an Yealink T48s deskphone.

Steps:
1 start webclient and log in
2 select "smartphone" in the "devices list"
3 call *777 via the "Enter name or number" field
4 pop-up shows "trying"
4 Smartphone display lights up, and a notification that a call have been missed from "MakeCall".

User is in "Available" status.
No problem with getting any other call to the smartphone, no problem with calling out from the 3CX app on the phone.

 

[JohnS_3CX]

Hi,

As tested with v16.0.5.612 + Android app v16.3.0.81 you get an incoming call "Make Call" on your phone and it works as expected (both when calling other destinations or *777)

I would suggest to reinstall and re provision the app, then try again and see what happens.