Solved SMS Auto Reply Outside of Business Hours

[aschildmeyerSTR]

3CX version 16.0.8.9

I'm not seeing an option for this and am wondering if anyone has done anything to address it for ideas or if it's coming out in a future 3CX update? Since SMS is on average a 3 minute turnaround in response we would like to let our clients that text us know that it's outside of working hours and we will respond back to them ASAP on the next business day.

The auto reply would be for individual extensions and queue based messaging.

Also if the phone number for example 555-555-5555 was to text multiple times on the current business day they would only get the auto response once per day type thing so they wouldn't get spammed with the same auto reply info. Thanks, just trying to figure this out since we have clients texting us on the weekend when we are closed.

 

[VasilisV_3CX]

Hi @aschildmeyerSTR,

Correction to my original post. Auto-response isn't implemented in 3CX, however some providers offer it but it would be handled before it gets to 3CX.

 

[aschildmeyerSTR]

Thanks @VasilisV_3CX i'll most likely just tell my people to just deal with it as I don't want it to go to the provider level before 3cx.

 

[VasilisV_3CX]

Thanks for the update @aschildmeyerSTR. As it's a newish feature, I think there will be further functionality upgrades as time goes on.