SMS auto reply

[alexintheboro]

Hello all,

Working on a project for a customer have an SMS auto reply to an SMS. By that I mean they want an SMS to be automatically sent in response when someone sends them an SMS message. Inbound SMS is working fine, and we have already implemented auto SMS reply on a call and that is working. My issue seems to be that my CFA is only triggered by calls and not messages. Is there a way to trigger the CFA for inbound messages as well? Placing a call to the SMS DID does follow the CFA and send the expected SMS reply and then routes the call correctly afterward so I know the CFA doesn't have errors.

Anyone messed with this and have any advice?

 

[Evolute IT]

CFD currently cannot access SMS features at all, so no there's no way. The best is, if you're using Twilio, to use Studio to send the reply before sending the message to the 3CX webhook.

 

[alexintheboro]

I was afraid that was going to be the answer but thanks for confirming. We're using Flowroute so I will see what options they have for replying prior to delivering to 3CX.

 

[Marys-Team]

I want to add auto SMS reply on a call incoming to 3cx certain extension with a custom message. How to do this. Need documentation with baby steps.
And if I want to use any other service or software to send message. How can I integrate or configure that software with 3cx for sending SMS.

 

[edossantos]

I want to add auto SMS reply on a call incoming to 3cx certain extension with a custom message. How to do this. Need documentation with baby steps.
And if I want to use any other service or software to send message. How can I integrate or configure that software with 3cx for sending SMS.

You can't do this with 3CX. You will need to check if your SMS provider offers you this as a feature in their platform.

 

[Marys-Team]

i want to integrate CRM which is not listed in 3cx , the purpose of integrating CRM is to send and receive API calls , how to do this?

 

[edossantos]

i want to integrate CRM which is not listed in 3cx , the purpose of integrating CRM is to send and receive API calls , how to do this?

If you want to develop an integration with a CRM not supported by 3CX, please follow this guide:
https://www.3cx.com/docs/crm-integration/

Please ensure first that the features we provide are what you're looking for.