SMS breaks everything now

[benf]

Flowroute - sends 10 digit DID , we have always used * and 10 digit, however, when we flip that to +1 in the new 'admin' it breaks all DIDs

Without the +1 I cant send SMS , however I can receive and once I receive Im able to reply and have a full chat with the incoming SMS.

I think these changes were made without alot of testing with providers / vendors. Luckily we only have a few clients with SMS but have been getting yelled at for several days about this, and we cannot figure it out.

Is there any clear documentation , everything points to the 'fix' for people who missed Update 5, but that wasn't us, we are configured and everything on the trunk/sms tab

This whole goto some other admin center, and do some work around has to be about the least thought through thing we have seen from 3cx in many years.

All I want to do is take the few DID's we have SMS enabled, and allow the whole company to send/recv , nothing fancy here.

 

[SweetAction]

Your issue is likely you have an older Flowroute template that doesn't account for +11digit and used the older method of *10digit.

The official fix is to delete and recreate your trunk. Trunk template updates are only applied on new trunk creation, not existing trunks. The new Flowroute template solves this problem.

 

[benf]

Ahh! Okay, I didn't see that anywhere .. I saw delete the trunk in the if you missed Update5 but we didn't so I didn't see that .. At least that will fix this new console and let me make some changes .. this sms workaround is really strange in the way we look at 3CX and how it functions. Maybe this will fix it

 

[benf]

After going back and forth with support about 10 times, we finally have it working. Wow this was a huge mess, the biggest issue is removing / editing the trunks in the 'webadmin' wipes all the routes/rules from the admin console .. we have 8 or 9 DID's with multiple layer routing / schedules .. luckily I only have a couple of clients to do this with but yeah now that we know sort of how to do it, probably will take 30 min or so per client for a simple re-config