Solved SMS Chat Reports

[greatchoice]

A customer was asking if there was a way to gather a report on how many messages someone has taken or closed. They want to use that as an inbound sales queue but have no clue whose taking the calls once they grab the messages

 

[VasilisV_3CX]

Hi!

When generating a report, you can select the Report Type: Queue Agent Chat Statistics under the Messaging Reports section in the list. When selected also make sure you've selected Channel as SMS/RCS and choose the time frame and queue you'd like to receive details for.

 

[greatchoice]

I NEED COFFEE! I didnt scroll down enough!