SMS closed session & historique

[nicolasremars]

Hi,
Today it's impossible to have more than one sms session with a same recipient (phone number).
It's possible only if the 1st session is closed. But this involves a user manual action.

Moreover if a session is closed, chat history is lost.

Thank you.

 

[JohnS_3CX]

Hi Nicolas,

It's possible only if the 1st session is closed. But this involves a user manual action.

Yes this is correct, otherwise there is no way differentiate a new session from an existing running session.

So is your Idea request to have some way of handing the session back to the queue if an agent does not reply within some time, and to keep the current chat log viewable to the next agent if I understood correctly?