SMS Greyed Out in Extension > General

[SethStrong]

I have recently upgraded my 3CX instance to V18, and updated my license from standard to Pro. Under Extension > General the SMS field is still greyed out.

 

[Evolute IT]

1. You need to have a Provider configured under Messaging, either Telnyx/Twilio or another.

2. You need to have at least 1 route configured in that Messaging section (it is separate from the inbound rules.)

3. Then, if all that is configured correctly, it should allow you to enable the feature.

(Make sure you do a "Refresh license key" if your edition hasn't been upgraded after the license was.)

 

[SethStrong]

Well, now that is all good. It was the license refresh.

I can send SMS, but I cannot receive. Test on the SMS page is fine, so now I have to figure that mess out.