SMS Issue

[frankpr]

Hi, I am having an issue where I have more than 1 DID with Twilio. I have all my DIDs registered for SMS (10DLC). For some reason, 3CX is not letting me use one of the DIDs for SMS. I see the the logs on Twilio where SMS are coming, yet 3CX os not even letting me use it for SMS. I tried re-creating the Trunk, made sure I checked the box for SMS, etc, yet that specific one, which is the main number, is not working. All SMS come thru on another SMS and goes out from that other one, not the main one. I removed all the DIDs leaving just the main one and the SMS option is not available.


Any other ideas?

 

[YiannisH_3CX]

Do you have issues sending and receiving SMS on that number? If you assign the DID directly to your extension do you not see it as an option when trying to send SMS?
In the Twilio portal if you fin your number and select it is the webhook configured correctly there?

 

[frankpr]

Do you have issues sending and receiving SMS on that number? If you assign the DID directly to your extension do you not see it as an option when trying to send SMS?
In the Twilio portal if you fin your number and select it is the webhook configured correctly there?

So, I went straight to assigning the DID to my extension to test and it worked. Led me to do some more tests. Essentially, I had to remove myself from a queue with the other DID Assigned.

The main DID is assigned back to Digital Receptionist (The one I want SMS Working)
The other number remains assigned to the Queue

Set the Forward SMS on the Digital Receptionist and it looks like that took care of it.