SMS not sending, need help

[ikon1]

I'm not sure what happened, but my SMS are not sending. My configuration has not changed. Error message is saying source number invalid. My DIDs are setup with a +1, but the error message shows the source number without the +1. I've attached a screenshot to show how one of the DID are setup on the trunk.

 

[YiannisH_3CX]

Hello @ikon1

Can you give us some information about your setup? Which PBX version are running and which provider are you using?
Do you have multiple outbound rules that might be stripping the "+1" or perhaps caller ID reformatting?

 

[ikon1]

Hello @ikon1

Can you give us some information about your setup? Which PBX version are running and which provider are you using?
Do you have multiple outbound rules that might be stripping the "+1" or perhaps caller ID reformatting?

Running V18 U5 and using telynx. There are no outbound rules set up for telynx that strip +1. Ever since the SMS moved from the SMS tab and into the trunk settings it hasn't been working for me.

 

[YiannisH_3CX]

Check that the 3CX webhook in the telnyx portal is correct as it would have changed when you moved to the trunk settings.
Also check that you are using the correct API key and provider URL.
Consider upgrading to the latest 3CX version to make sure you are running the latest updates.