Solved SMS not working

[burritoisland]

When I go into Messaging and "Add SMS", it takes all of my info, the "TEST" button says that it's successful. But when I click the "OK" button, nothing happens. It doesn't save any of the info that I entered. Thanks!

 

[Virtare]

When I go into Messaging and "Add SMS", it takes all of my info, the "TEST" button says that it's successful. But when I click the "OK" button, nothing happens. It doesn't save any of the info that I entered. Thanks!

Are you on the pro or enterprise version. I had the same issue, and had to upgrade the version for it to activate.

 

[burritoisland]

Are you on the pro or enterprise version. I had the same issue, and had to upgrade the version for it to activate.

Pro version

 

[NickD_3CX]

Try restarting all 3CX Services from Dashboard --> Services, then try adding it again.
Also when you hover over the OK button, do you get a message like this?


Just to make sure I understand, you are pressing the OK button and you are left on the same screen where you fill in the information, not that you are being taken to another page, am I understanding it correctly?

 

[burritoisland]

Solved. The issue ended up being that the system still read that I was in a trial of Pro even though I had done the upgrade. I had to restart all of the services from the Services section of the Dashboard. After I restarted the services, the system recognized the subscription and it allowed me to click the "OK" button. Thanks!

 

[NickD_3CX]

Excellent! Glad you got it sorted out