SMS option issue

[SAV.IB]

Hello,

On our NFR license, I am testing SMS sending with the operator Phenix (France).

I am encountering an issue: in the Chat tab, some users do have the “Send SMS” option, while others do not.
I have checked the user and administrator settings, but I cannot find why some users are able to send SMS and others are not.

Have you ever experienced this problem?

Best regards,
Alain

 

[Alphabetic]

Your users will need to be in the queue you've assigned the sms to for the SMS menu to appear, and be in the same department / system wide availability.

 

[SAV.IB]

How do I assign the SMS to a queue? I didn’t see any option for that.

 

[SweetAction]

How do I assign the SMS to a queue? I didn’t see any option for that.

SMS follows the DID assignment. If a user has no DID assigned, they can't send SMS - unless they're a member of a queue with a DID assigned.

 

[SAV.IB]

Thank you for your feedback.

The issue is that my DID is linked to an IVR system which, based on the caller’s choices, routes the calls to the queues.
As a result, my queues do not have a DID directly assigned.

And the users don’t have a DID either.

 

[SweetAction]

Thank you for your feedback.

The issue is that my DID is linked to an IVR system which, based on the caller’s choices, routes the calls to the queues.
As a result, my queues do not have a DID directly assigned.

And the users don’t have a DID either.

There's an option place for how to route SMS when DID is in an IVR.

 

[SAV.IB]

Thanks for the feedback.

I managed to get it working, but I had to create a new dedicated queue with all the users for the option to appear.
It’s a shame we still have to do this kind of workaround on 3CX…
A simple setting in the user profile to enable SMS would have been much easier, especially since my provider only allows sending SMS, not receiving them.

 

[SweetAction]

Thanks for the feedback.

I managed to get it working, but I had to create a new dedicated queue with all the users for the option to appear.
It’s a shame we still have to do this kind of workaround on 3CX…
A simple setting in the user profile to enable SMS would have been much easier, especially since my provider only allows sending SMS, not receiving them.

That's kinda of a strange setup though, most people want send and receive.

 

[KyriacosS_3CX]

Within Europe at least, it's common to have send only SMS, to provide info to customers that are already known to you for example - yes, incoming exists, but it would not be the default.

Different habits I would say more than anything else.

 

[SweetAction]

Every day you learn something new....