SMS - Queue texts not received

[tphoneman]

V20 U5
We have a client that has an IVR where we route the SMS to a queue. We have Ring All set in the Queue. Just recently the inbound SMS messages do not seem to route to the queue...this worked fine in the past and no changes on our end were made. Voxtelesys confirmed the SMS was delivered. Howevere, we look in the Chat logs and no record of the SMS being received/delivered to the number associated with IVR.

Do anyone know if something changed in U5 that would cause this issue? Has anyone else had this issue and figured out a fix?

Note, if we assign the number directly to an extension, all works...So, it has to be something related to the passing to the Queue.

 

[Alejandro_3CX]

Please make sure to mark all these SMS messages as DEALT WITH, then in the IVR ---- options ---- make sure to forward the SMS to the correct destination.

In the queue set the chat assignment



Then make a new test, if you keep with the same issue, then put the logs in verbose mode from the activity log and check the managementconsole.log and systemservice.log

 

[tphoneman]

Thanks. We will make sure all messages are marked dealt with and retest. All other settings are correct. Thanks for the hint on putting logs in verbose...

Thanks
Tom

 

[Alejandro_3CX]

sure, no problem

 

[tphoneman]

Alejandro,​

Still same issue as noted above. We have now test with logs in verbose mode. Is this something I should submit to support or can you direct me to look for something specific. I have the support zip file downloaded.
Thanks!