SMS Reports

[tphoneman]

Is there any way or any plans to support SMS reported when not used in a Queue scenario?

I have a client that uses SMS for 1-to-1 communication with their clients. So we have no need to setup/use queues. However, it appears that all reporting for SMS is only when used on conjunction with a queue. My client is looking for a report that would be similar to the extension call report, but for SMS.

Thanks,
Tom

 

[Evolute IT]

Actually, if I am correct, the CRM integration should still find the contact for a direct conversation, and show the CRM button. If it does, then the SMS reporting should also work.

@edossantos

 

[tphoneman]

Unfortunately, we are not using a CRM. Our setup is quite simple. We have a bank of DID numbers that are SMS enabled and just assign a DID to each user.

 

[Evolute IT]

Unfortunately, we are not using a CRM. Our setup is quite simple. We have a bank of DID numbers that are SMS enabled and just assign a DID to each user.

Then you cannot use the SMS reporting.

You can use the "reports" but those SHOULD show the data even without usage of a queue.