In previous versions it was desirable for the main number to follow a call flow inbound for voice and a separate call flow for SMS in this manner we could have a DR manage the inbound call and route the sms to a team queue or extension as needed.
This has worked very well for branding and marketing as a single point of contact and has cut down on the proliferation of user's cell numbers for sms communication.
I see no way to accomplish this in U5 A2 is this a temporary scenario, or will we have to rethink how this is handled going forward?
This has worked very well for branding and marketing as a single point of contact and has cut down on the proliferation of user's cell numbers for sms communication.
I see no way to accomplish this in U5 A2 is this a temporary scenario, or will we have to rethink how this is handled going forward?
