SMS with email in the body not going through

[Amna]

Hey all,
I am facing issue with SMS, for most of the queues, SMS that has an email address written in the body are not going through, for example if I send "hey" in SMS, recipient will receive SMS but if I send "hey, send documents on [email protected]" then recipient is not receiving that SMS.

 

[YiannisH_3CX]

Hello @Amna

Which provider are you using? We did a couple of tests and on our set up this scenario works.

 

[Amna]

We are using Twilio and i believe it's filtering few words that's causing the issue. I'll check with Twilio.