Snom D385 - No Background Image

[RP!]

Hello,

the Snom D385 comes with firmware version 10, so you have to set the alpha value of "background_color" to 0. Otherwise the background color overlays the background image. Plz change the Background definition in the default template from

{IF ua=snomD385,snomD785}
<custom_bg_image_url perm="">%%PROVLINK%%/logo/snomD785.png</custom_bg_image_url>
<user_xml_screen_url idx="1" perm=""></user_xml_screen_url>
{ENDIF}

to

{IF ua=snomD385,snomD785}
<custom_bg_image_url perm="">%%PROVLINK%%/logo/snomD785.png</custom_bg_image_url>
<user_xml_screen_url idx="1" perm=""></user_xml_screen_url>
<background_color perm="">0 0 0 0</background_color>
{ENDIF}

to fix this problem. Would be nice, if you could change it in the default templates. This would allow us (and i guess many others) to use the default template.

Regards,
Rafael.

 

[YiannisH_3CX]

Hello @RP!

I have tested this and the default 3CX logo is visible on the screen. Are you trying with a different logo?

 

[RP!]

Hallo @YiannisH_3CX,

I tried it with the default 3CX logo (everything is default). The Snom documentation describes exactly the same:

Important note for firmware V10: In case you configured the URL and it looks like all should work, but the phone user interface just doesn't show your desired image, please check the setting background color. Change the current / default alpha value to 0, so the desired background image does not get overlaid anymore.

http://wiki.snom.com/wiki/index.php/Settings/custom_bg_image_url

Regards,
Rafael.

 

[YiannisH_3CX]

Can you send a photo of the phones screen so we can see the issue? I am seeing the image displayed correctly on my device with the default settings.

 

[RP!]

Atm, I'm not able to make a picture. The whole Background is white (or light gray).
We have a D385 with firmware version 10.1.24.2.

Regards,
Rafael.

 

[YiannisH_3CX]

Please downgrade the phone to version 10.1.19.0 which is the 3CX supported firmware and see if the issue can be replicated.

 

[RP!]

The phone is shipped with the 10.1.24.2, but i will try to downgrade the firmware. Do you have a url for the supported version? It is a bit confusing, the initial version is 10.1.20.0 according to http://wiki.snom.com/SnomD785/Firmware (Can't find a firmware page for the D385, but i guess D785 and D385 is the same).

 

[YiannisH_3CX]

You can download the firmware from the 3CX site: https://www.3cx.com/support/phone-firmwares/
Let us know of the results