Snom template update overriding settings

[salemsean]

We are running 16.0.9 version in google cloud with default templates. With the new Snom template update (109357) settings that used to be left at defaults are now being changed without any way to control what they are being changed to. The three big ones that are affecting us are:

always_show_active_call
cw_dialtone
transfer_dialing_on_other

Luckily for us, the English US regional setting is setting the dial tone and active call setting the way we were setting it before, but the transfer setting is being set to "attended" and we need to have it set as "blind" which is the default.

 

[cobaltit]

There is absolutely a way to control that:

https://www.3cx.com/docs/custom-ip-phone-templates/

3CX doesn't make the templates, Snom does. So if the templates changed, I would reach out to Vtech support and ask them why. Either they have updated the defaults for a particular reason, or they were simply being sloppy.

 

[salemsean]

I can reach out to Snom. Custom templates aren't an option here as it creates an error status on the dashboard which the higherups do not like. Plus is has a penalty if we forget to revert the phone to default before contacting support.

Personally, I would love to use a custom template.

 

[leejor]

If you choose not to modify the templates, to remain supported, then the option is to ....

provision the set, make the manual modifications, then disable any furthur updates on the set.

 

[JohnS_3CX]

The changes came from Snom for US/EU localization as far as I'm aware, so don't expect this to change any time soon.

Obviously if this affects you, you can reach out to Snom and get more details but I wouldn't expect them to change the 3CX template to accomodate for that since it would interfere with their localization options.