Softphone Integration (Jabra Engage 75) with PWA not working

[nib]

Hello everyone,

the following does not work:
- Ringer notification via the base station
- Answer/call tase on the base station
- Answering a call via the button on the earpiece

Does anyone have an idea? Only softphone is activated via Jabra Direct.

3CX: V20 Build 1340
Settings are in the screenshots attached

 

[TheodorosG_3CX]

For issues related with Headset integrations you need to contact vendor.

 

[Tyler.Calhoun]

Hi @TheodorosG_3CX,

we are currently using Jabra headsets with v18. Unfortunately, we have extreme problems with the headsets and the vendor cannot offer us a solution.

I once read in the forum that 3CX only really supports Yealink. We now want to switch all users from Jabra to Yealink.

My only question is, will you continue to favor Yealink in v20? We don't want to buy new hardware now and have to switch again with v20

 

[nib]

I have opened a ticket with Jabra. They refer me to test the 3CX V18 and try another softphone agent. Can't we approach this in a more solution-oriented way?

 

[nib]

With Version 20.0 Update 0 (Build 1458) and the PWA app, everything works as it should. Unfortunately, the softphone integration does not work with the app from the Microsoft Store. This is probably a 3CX issue after all.