Softphone on Windows 7

[jsadan]

I have installed 3CXPhone4 on my system and was setting it up and now it never responds.

I have tried uninstalling and reinstalling

Deleting the file folder

Any ideas?

 

[Vali_3CX]

Hi
Based on such brief description, it's difficult to provide an answer :roll:
http://www.3cx.com/forums/forum-rules-read-to-get-answers-93.html

- Which phone version do you have?
- is its connection status Connected?
- is its online status Available?
- is its extension status Available?
- there are many phones on the same extension?
- making call to the same remote party as the one not answered - it works?
- Is connected to a 3CX PBX or to a provider or another kind of PBX?
- Is in-office or out-of-office? Is tunneled or direct? Is using a proxy?
- is there any indication in the phones' debug window?
- do you know how to enable phone's SIP trace or to get a Wireshark capture to check the SIP messages?
and so on...

 

[GarethT]

I've got the same problem, the application hangs

A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: 3CXPhone.exe
Application Version: 4.0.10858.0
Application Timestamp: 4c074870
Hang Signature: 951f
Hang Type: 16384
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 951f2e49f1b847835aa5118cd2b502f6
Additional Hang Signature 2: 0d9d
Additional Hang Signature 3: 0d9db52aa38e7afb2bc4cd0016ef6eb2
Additional Hang Signature 4: 15ee
Additional Hang Signature 5: 15ee8cb951859399d724f111e11ceaba
Additional Hang Signature 6: d742
Additional Hang Signature 7: d742b7f9bb250b3ef4858793bfb4e75e

 

[Vali_3CX]

Hi Gareth

Gareth, such information is not helpful, a description of the phone status, of which operations has been performed before freeying, may provide a hint. There could be normal reasons. For instance, to avoid "ghost" phones on the PBX (phones which doesn't send authenticated, two-steps unregister requests) 3CXphone waits ~4sec; if connection is tunneled, it additionaly waits ~4sec. During this time, application is not responsive. Also, if tunnel attempts to resolve an invalid address, it waits for system answer, usually ~30 secs, during this time being unresponsive. Obviously, it may be a bug leading to this freezing behavior, but that's exactly why I'm asking for further informations.

However, yesterday we released a patched 3CXphone, fixing three important issues, so I suggest you to try it to see if it performs better than the version you have.

Regards
vali