SoftPhone works but UA

[mfm]

Could you post a snippet of the logs please

 

[SY]

What is the "UA" and what is the difference between "UA" and soft phone?

Thanks
P.S. I've already asked you to read http://www.3cx.com/forums/forum-rules-read-to-get-answers-93.html carefully (see your PMs)

 

[SY]

What is the "UA" and what is the difference between "UA" and soft phone?

Thanks
P.S. I've already asked you to read http://www.3cx.com/forums/forum-rules-read-to-get-answers-93.html carefully (see your PMs)

Sorry that I might make mistake on names.
UA I mean hardware sip phone such as LINKSYS WRTP54G, it has two sip phone. I config one port for one extension.
Softphone is software phone such as x-lite and 3cx client phone.

the software phones are working well.

and address of the LINKSYS WRTP54G is 192.168.1.10. Correct?

 

[SY]

yes
thanks

I hope that now the log

1:53:52.483 [CM503016]: Call(43): Attempt to reach "552"<sip:[email protected]> failed. Reason: Not Found
21:53:52.467 [CM503003]: Call(43): Call to sip:[email protected] has failed; Cause: 404 User unknown.; from IP:192.168.1.10:5060
21:53:52.358 [CM102001]: Authentication failed for SipReq: INVITE [email protected]:5060 tid=bf5af950a1785d1e cseq=INVITE [email protected]:5060 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings

can provide you more information

Thanks