[SOLVED] Ring group - limit to 2 simultaneous call

[foxconcept]

Hello,
I need to adapt my configuration to meet this wish :

DID > Ring group (5 members) but only 2 simultaneous,
3rd caller must be forwaded to voicemail.

Queue could be a solution but log in / log out in the queue not

I could create a Trunk and limit it to 2SC but in this case, 3rd call will never reach the PBX ...

How could I manage this flow as requested ?
Thanks,

 

[leejor]

Change the ring group type perhaps? What is the reason for the 2 simultaneous call limitation?

 

[foxconcept]

they have 5 desks, 5 phones and only 2 employees who are moving all the day between those 5 desks

 

[Evolute IT]

they have 5 desks, 5 phones and only 2 employees who are moving all the day between those 5 desks

Use a DECT or Wi-Fi phone?

 

[foxconcept]

That was my proposal.. but they do not want DECT
they want 5 phones (T42s) and a voice flow management which is forwarding the call #3 to VM

 

[Evolute IT]

That was my proposal.. but they do not want DECT
they want 5 phones (T42s) and a voice flow management which is forwarding the call #3 to VM

Use a queue, that's the only way. And don't log them out. They can have multiple phones per agent and they pick it up where they want.

 

[foxconcept]

Thanks