[SOLVED] SBC Provisioning & Hot Desking - 5 Minute delay

[ThanasisPolitis]

Hello,

We have an Azure cloud PBX (Enterprise v16.0.622 installed) and we have have a Raspberry Pi with 3CX SBC installed.
The SBC is recognized by the PBX and the phones show up in the PBX.

The issue we are experiencing is that when we send a firmware update or force provision phones or configure a phone for hot-desking, it takes *exactly* 5 minutes before the phones start provisioning.
Tried to firmware update phones, reset to factory but issue still remains...

Everything else is working fine except from the provisioning delay...

Does anyone know what may be wrong?

Thank you in advance,
Thanasis

 

[Evolute IT]

Hello,

We have an Azure cloud PBX (Enterprise v16.0.622 installed) and we have have a Raspberry Pi with 3CX SBC installed.
The SBC is recognized by the PBX and the phones show up in the PBX.

The issue we are experiencing is that when we send a firmware update or force provision phones or configure a phone for hot-desking, it takes *exactly* 5 minutes before the phones start provisioning.
Tried to firmware update phones, reset to factory but issue still remains...

Everything else is working fine except from the provisioning delay...

Does anyone know what may be wrong?

Thank you in advance,
Thanasis

Is the date and time synced between them? Are they both at the same second? Use NTP to prevent issues.

 

[ThanasisPolitis]

@Frederick Marcoux - You Sir are a LEGEND!

Checked the SBC and the time zone was set to GMT even though is was synchronizing with a time server!
Changed that to BST and now it is provisioning within 5 seconds!

Thank you so much!