[Solved] SMS is prompting users to pick a phone number to use for texting. Need to set a default.

[Noel Evolution]

Call center users are getting prompted to pick a phone # for SMS. They should not see the number that belongs to another company in this organization. Where is the default channel set? The route is already set in the IVR. Please advise.

 

[Noel Evolution]

Issue resolved. Unbound DID numbers will show up as a choice for Group SMS texts. You cannot assign a default (feature request?).

To resolved the situation you must bind all DID numbers to dummy extensions or remove the DID until you are ready to assign it.