Solved [SOLVED] SUPPORT SIP REGISTRATION ACCOUNT ERROR ON GRANDSTREAM GXP1610 PHONE

[lanhiohoppo]

Hi everybody ,

Currently I have a red NO SIP account error in Grandstream's web interface, I use Grandstream GXP1610.

I contacted Grandstream and they checked the settings as normal.

On the Grandstream phone, I see that the network icon on the phone's small screen is not displayed, the account status is NOT REGISTERED, on Grandstream's WEB it is NO and the message is red.

Additionally, the IP Blacklist reports that the IP address is blocked with the reason: PBX: blocked for too many failed authentications; User-Agent: Grandstream GXP1610

Can anyone please assist me?

Thank you

 

[TheodorosG_3CX]

What is the firmware version of the phone and how are you trying to provision?
The phone is local or behind an SBC?

 

[lanhiohoppo]

What is the firmware version of the phone and how are you trying to provision?
The phone is local or behind an SBC?

My phone's firmware is 1.0.7.64.

My phone is local

I have resolved this error, the cause is:

The Password information in the Grandstream phone settings and the password information in the "Phone Provisioning" Tab of the 3CX web management interface do not match, so the SIP account cannot be registered successfully.

Thank you

 

[TheodorosG_3CX]

Glad to know this is resolved, however you should use the latest supported firmware version and follow the provisioning guideline