Some calls not logging on Zoho CRM

[tmocho]

Hello Community,

I have a bit of a challenge with my integration I am missing a huge chunk of calls on the CRM as much as 80%. I've tried to attach the Verbose SystemService log but it is too large. Please assist

Kind Regards
Tim

 

[TheodorosG_3CX]

You need to check in the log if there is amy match returned from the CRM side.