Solved Some International calls prompt for PIN

[Foiler]

Call attempts to Jordan (country code 962) get a please enter your password prompt ..

.. even though we have ENABLED calls to Jordan under Security-AllowedCountryCodes AND we have NOT enabled Pin Protect under Extension-Options

Other countries can be dialed without problem.

 

[leejor]

And you are certain that this is a 3CX recording? Have you checked the 3CX Activity Log comparing a working call, to one asking for a PIN?

 

[Foiler]

Thank you and yes I agree this is most likely a problem with our Trunk provider. Will enquire with them and advise back soon.

 

[Foiler]

Update .. yes this was a setting with our Trunk provider where a box was ticked to "block expensive overseas calls" .. many thanks for sending me in the right direction @leejor.