Some SMS texts are not populating into 3cx

[Dean Losurdo]

After our 3cx instance had been updated I have noticed some staff report certain text messages are not populating through to 3cx anymore. Telynx is our SIP trunk provider and I can see in the report log that these messages are getting marked as delivered to the 3cx webhook however in the 3cx logs there is no mention of them getting added to the SMS queues they are supposed to go to.

If I create a test text message from my phone the text goes through but if I recieve a OTP code the message never appears

 

[Matt_AIT]

After our 3cx instance had been updated I have noticed some staff report certain text messages are not populating through to 3cx anymore. Telynx is our SIP trunk provider and I can see in the report log that these messages are getting marked as delivered to the 3cx webhook however in the 3cx logs there is no mention of them getting added to the SMS queues they are supposed to go to.

If I create a test text message from my phone the text goes through but if I recieve a OTP code the message never appears

This is being addressed in the next update: https://www.3cx.com/blog/releases/v18-u8a-beta/

 

[Dean Losurdo]

When will this update be going live? Because this is causing major disruptions to our business. Is there any current way to get around it?