Start a call when you are a Queue Agent

[Gergo Schwahofer]

Hello,

If i logged into the queue as an agent to accept calls, how can I start calls if somebody in the queue?

3 people in the Queue now, but I have to urgently call another customer.

How can I do this?

 

[YiannisH_3CX]

Hello @Gergo Schwahofer

Depending on your polling strategy and timeouts you can reject the call and dial a number or you can temporarily log out of the queue to perform a phone call without being polled by the queue.