STARTUP BLACKLIST

[gabriel_directcall]

We are very excited about StartUp and already including it in our business plan! We are struggling when the IP is blacklisted as waiting for 24hr may cause issues for the end user.
I was wondering if you can add an alert before the user is blocked. A warning on the login screen like "You only have x more attempts before you are locked out, contact admin to verify your access".

This would not completely solve the problem, but it would encourage the Customer to confirm the login/password before the 3 attempts. At the moment, 3CX only returns "Incorrect login and password" and after the 3 attempts, it blocks the user.

Thank you in advance for your prompt response.

 

[Dunblue]

Additionally, access to the blacklist/whitelist.

I've currently been locked out of our own PBX for several days now with seemingly no way of doing anything about it?

Thankfully I have access to another user account with Owner permissions so I can create myself a new user... but I shouldn't have to do that

 

[YiannisH_3CX]

I've currently been locked out of our own PBX for several days now with seemingly no way of doing anything about it?

That should not be the case. You probably have a phone trying to register bhind the same IP which renews the blacklist duration.