StartUP international calling with Skyetel

[larchlabs]

We have updated our Skyetel trunk to permit high cost/international calling, however calls to numbers outside of North America are failing with a busy tone and do not appear to be hitting Skyetel or even leaving the 3CX StartUP instance. Is there any way to see a log in the StartUP instance to see why these calls are failling? Local calls in and out are working fine.

Thank you!

 

[larchlabs]

After working with Skyetel we can see that the calls are making it there, but the leading 0 is getting stripped. So when I dial 011443002220000, Skyetel is only showing 11443002220000 in the log and the call fails. I don't believe we can modify outbound routes on StartUP, but hopefully there's a trick to complete international calls with StartUP.

 

[N_G]

The number gets sent to the provider as is. So its Skyetel removing the number. Check the Skyetel portal to see how your account is setup. Try using a + (i.e e164 dialing) as it might expect an e164 number. And then contact skyetel for support.

Or use Callcentric or Voxtelesys works out of the box.