Solved StartUP PRO - outgoing calls fail

[vanguard117]

We have a newly purchased StartUP Pro license with SIP through Voxtelesys. We can receive calls, but when when we try to place an outgoing call, it fails. Searching through the forums, it seems other people had this issue which was resolved by setting outgoing rules. As a Startup PRO user, I am not able to make the settings. Is there someone that can assist with this?

 

[Charles_3CX]

Hi there

Have you contacted the VoIP provider to check if calls are being rejected from their side?

Outbound rules are created automatically in start -up, when you create the trunk.

All outbound calls made through your extensions are passed as is to the configured provider, so as a first step please check with Voxtelesys for any issues there.

 

[Kevin@voxtelesys]

@vanguard117 Did you see our response to the ticket you created? Looks to be a formatting issue, your outbound call settings were set to E164 format and the CID in the call attempt was national format. We updated your outbound call formatting to support National, e164 no plus and E164, please send some more tests and let us know if you are still having issues.

Note that inbound calls are still E164 as that is what 3CX requires.

 

[vanguard117]

Hey all, thanks for the replys. I needed to updated the numbers in our 3CX settings to contain the +1 then the number. Everything is working correctly now. Thank you!

 

[Kevin@voxtelesys]

Thanks for the update @vanguard117 !