StartUP / Self Hosted blurred lines

[Alphabetic]

Hi all

Im running 18 update 5 at the moment and i'm seeing features that are hidden but also useful at the same time..

for example, I wanted to be able to access the enhanced live chat customisation to achieve what i wanted with click2talk with queues.

Now, the only way I can get the ability to show Office Settings is to enable MCM. However, doing this prevents groups from calling between each other.

is this avoidable?

I've had to turn off MCM again but obviously it leaves me with office manager rights so I can still access Office Settings - Is this addressed in U6?

 

[GeorgeP_3CX]

Hi @kieferschild,

Go to Users >> Select your user >> Rights tab >> enable ' System Administration (Can administer the phone system)'.

Then login to the Web Client with the user that you enabled this right, and you will have the Admin section visible(Bottom Left), that will allow you to customize the live chat.

 

[Alphabetic]

ah thats great thanks.

 

[Alphabetic]

Is there a way I can keep the chat agent icon as the one I've specified regardless of who replies?

If an agent takes ownership then it uses their name and icon.

 

[Alphabetic]

I have this set but my name and avatar show up when I take ownership.

 

[GeorgeP_3CX]

All the information that will be displayed about the agent are configured from 'Agent’s information in the chat box' in the Agent tab of the Live Chat configuration.

If you have select only Name or None, the Avatar and Avatar and Name, respectively will be filled from the Default Agent Info section.

You can also use the built in live chat example in the live chat configuration that will display the changes that you make.