Static on WAV files

[JosephInFL]

Hello. When a user records a greeting, the resulting WAV file has really loud static. They are using the same equipment they use to talk on the phone, there should be nothing wrong with it. Has anyone else experienced this?

 

[OlegR_3CX]

Hello. there is not really much we can do here without the logs and captures. You can open a ticket with us so we could gather the data and see if this is something on the PBX end.

 

[VoIPTools]

I think we can all agree we hate to receive the dreaded response "send me logs and captures"... but having worked for a time for 3CX in the Support department, I can attest to the fact that sometimes that's the quickest path to an answer. I agree with @OlegR_3CX. With the capture, that includes you leaving a recording, we can "hear" what 3CX is hearing.

Have you copied the wav file to your PC and listened to it there?