Subscription expired

[JDawson]

Hi guys,
I have a customer that has a 4SC licence that expired 9 days ago. This is meaning that not a lot of the functions are working for them. I know that there are changes coming but I didn't think that would be taking place till September now. I have unlinked them from my partner portal as I have over the free licences for my agreement level. However it is still not renewing the licence. They have their legit email setup and I cant figure out what is going on. Anyone have an idea?

If I click renew it goes to their portal and I login with there credentials if i then click renew this is the message that comes up

 

[bitn2]

If this is a new licence from after 15.12.2022 than this is expected behavior.

 

[JDawson]

It is expected that it wont renew? They just cant have the self hosted free?

 

[bitn2]

When did you register this license?

 

[JDawson]

I think it was the beginning of Jan

 

[bitn2]

Than its like i said. There are no free on premise licences anymore: https://www.3cx.com/ordering/pricing/

 

[JDawson]

Damn its a shame it let me even create it. Now I'm going to have to figure an alternative. Thanks

 

[bitn2]

Damn its a shame it let me even create it. Now I'm going to have to figure an alternative. Thanks

You will allways get a trial licence, thats it. You just created a trial licence and this will expire if you dont upgrade it to a paid one.If you need some free licence only StartUP will be your solution.

 

[JDawson]

Thanks heaps for your response appreciate it

 

[thanasis20]

There are no free on premise licences anymore

A question on this. I understand there are no on premise licences for free but we can still use on premise paid lisences right? My confusion is because on the pricing page under self-managed it's only saying:

• Hosted in your Private Cloud: Amazon, Google, Azure

Does that also include running it on a VM on-premise?

 

[bitn2]

Does that also include running it on a VM on-premise?

Yes and you can use on premise paid licenes. Just contact your partner, they will help you

 

[roblv1956]

this who self managed is confusing. we are paying a vender/partner for so called support as per 3CX. But it says self managed. Is that a separate or something else. As we are paying this partner but i have had to do the software upgrades and also not notifed of this flaw in the app by them. We are concerned because we are up for renewal from 3CX and are still paying the partner. To be frank we dont know what we are supposed to be getting

 

[SweetAction]

this who self managed is confusing. we are paying a vender/partner for so called support as per 3CX. But it says self managed. Is that a separate or something else. As we are paying this partner but i have had to do the software upgrades and also not notifed of this flaw in the app by them. We are concerned because we are up for renewal from 3CX and are still paying the partner. To be frank we dont know what we are supposed to be getting

3CX makes the software.
--You pay for a license for the software

3CX offers hosting / management for an additional fee
--You can pay them the extra or can choose to host/manage it yourself

3CX offers support
--You pay per ticket

A partner can do the hosting/management and support and will likely charge you to do so. If you don't want to use a partner and do the hosting/management and support yourself you can do so.

Does this help?