Successful upgrade from v15.5 to v16 but cannot login to console

[jakeboyle]

win 10 machine.
backed up.
removed 15.5
rebooted
installed 16
restored backup
phone system works, phones registered, can make calls - but cannot log in to console !
both with local ip or fqdn = error 403 nginx

disabled windows firewall, same error.
all 3cx services are running

why can i not log in to console??
thanks

 

[AWS2P]

edit services.msc and search for 3CX services stopped

 

[Saqqara]

Have you tried restarting the '3CX PhoneSystem Nginx Server' and 3CX PhoneSystem01 Management Console'

Check windows event logs

 

[AWS2P]

are you sure about console URL? no mistake with webclient?

 

[jakeboyle]

Have you tried restarting the '3CX PhoneSystem Nginx Server' and 3CX PhoneSystem01 Management Console'

Check windows event logs

yes - no difference.

 

[jakeboyle]

are you sure about console URL? no mistake with webclient?

tried both local ip:5000 and fqdn:5001 same result 403

 

[jakeboyle]

edit services.msc and search for 3CX services stopped

there are no services stopped. all running. i restarted them anyway. same result.

 

[Alphabetic]

Try private browser?

 

[AWS2P]

no errors during install ?

 

[jakeboyle]

no errors during install ?

not notified of anything. system works. phones registered including mobile (inside same network) but simply cannot log in to console. very odd.

 

[jakeboyle]

Try private browser?

nope. neither local not fqdn in incognito mode work.

 

[jakeboyle]

Uninstalled. and reinstalled - exact same way as before - except this time with firewall and antivirus disabled. I can now login. Hope that helps someone else one day.

 

[florink]

It is not recommended to run an antivirus on the same machine as the PBX (it is mentioned in the training material). Or if you are gonna run one, 3CX should be excluded/whitelisted.