Suggested Headset for 3CX v20 Windows App

[PBX128]

Hello,

we have over 100 Yealink WH62 and still problems. From time to time the headsets stop working (no sound) and we have to unplug the base station to use them again.
This problem occurs much oftener when the headset integration option in 3CX v20 Windows App is activated. But without this option we can't use the button n the headset to answer an incomingcall and the base station doesn't ring when an call is incoming.

Do you have similar problems? Or do you have an idea how to fix that problem?

Our users are really frustrated.

We think about changing our headsets. But what model supports call answering by button with 3CX and works flawlessly?

Unfortunately 3CX only recommends Yealink Headsets on https://www.3cx.com/sip-phones/

We are looking for a new very stable headset with 3cx call anwering function (button) and ANC, maybe even an In-Ear.

Looking for your suggestions.

 

[ThomB_3CX]

Please provide me with the verbose logs of the application. It would be good to provide us with logs from YUC also in case it is an issue from Yealink and we can forward them the logs immediately

 

[PBX128]

We are going to activate verbose log on problematic clients and send you the logs. But that will take maybe 1-2 weeks because of PTO.

 

[ThomB_3CX]

@PBX128 please provide also the YUC logs directly to Yealink.