Support Issues - Refunds

[CSTSupport]

We had an issue when it came to renewing our subscription, and renewed the 4SC system (incorrectly) which resulted in us needing to upgrade to the new, 8SC subscription. This is fine, broadly speaking, but we purchased the 4SC and within 24 hours were upgraded, and we do not see any ability to refund - we needed our phones up and online, so while it would have been better to have our new invoice for 8SC prorated at a discount for the year ahead based on what we had paid for 4SC, that wasn't the case. How can we best get in touch with customer service or billing? We submitted a support ticket via email but have not received a response.

 

[SteveITS]

https://www.3cx.com/contact/ if you bought direct from 3CX.

Normally a renewal license that upgrades to more SC is prorated by date and/or additional SC cost, in the shopping cart before checkout. If a new license is purchased, that is not of course, but also now license keys can't be replaced on a running system other than a trial.