Support ?? License Upgrade

[AH2]

Hi,

Yesterday I purchased a license upgrade to Professional version, I've sent several emails to [email protected] [email protected] but they all bounce, when I go to the customer dashboard to create a Ticket I get an error saying I haven't purchased any tickets. ( nice way to support paid customers NOT ).

The payment for the upgrade was debited from my Paypal account, and license has not been upgraded nor I have received any type of confirmation for the upgrade.

What's the next step ? how can I get my license upgraded ? and how can I get support for the license I paid ?

Thanks,
AH

 

[YiannisH_3CX]

Hello @AH2

The first step is to login to your costumer portal and check the status of the key. Has it been upgraded? if it has then try refreshing the licence details through the management console. Navigate to Settings / Licence and click on Edit and then OK. If this did not work or the licence has not been upgraded in your costumer portal then you should contact costumer support using the following link:
https://www.3cx.com/company/contact/

Please note that support is not included with the purchase or upgrade of a licence key.

 

[AH2]

Hello @AH2

The first step is to login to your costumer portal and check the status of the key. Has it been upgraded? if it has then try refreshing the licence details through the management console. Navigate to Settings / Licence and click on Edit and then OK. If this did not work or the licence has not been upgraded in your costumer portal then you should contact costumer support using the following link:
https://www.3cx.com/company/contact/

Please note that support is not included with the purchase or upgrade of a licence key.

Hello Yiannish,

Thanks for the promt response, yes I've tried refreshing the License information on the PBX, even rebooted a couple of times, then went into the customer portal, and the Key continues to show as Standard, nothing changes.

I've followed your instructions and sent a message via the contact form with Case #273884.

Thanks again.
AH