support

  1. 3cx support Assistant

    Hello , I have a question regarding 3CX technical support. If we purchase a commercial 3CX license (for example, PRO or AI), is technical support from 3CX included with the license, or do we also need to purchase a separate support package or support tickets? In other words, is an active...
    • FIRAS TOUMI
    • Thread
    • 3cx support ai integration support voip
    • Replies: 2
    • Forum: Other

  2. 3CX Hosted - MCU Connection Failed 0x0020

    Starting yesterday, users with independent direct connections to the Internet are unable to start a web meeting, when attempting they see "MCU Connection Failed 0x0020". Switching the region from North America to United Kingdom in the Admin Console allows web meetings to work again, however, we...

  3. Users with "Owner" role can't view reports

    Hi, It seems since the latest v20.6 update (at least since this update is when we have started receiving emails asking why some users cant access reports anymore) users that are assigned the role of "Owner" can no longer view reports. It's my understanding that users with that role should be...

  4. Greyed Out Live Chat

    We have implemented the live chat on our website, however, you can't click on the icon to start a live chat and we are unsure of why. We have followed the implementation guide step by step and the icon appears but is grayed out. Please advise. Thanks,

  5. StartUP Login Issue - IP Blacklisted

    Good day everyone I've made a few failed attempts to login to the 1326.3cx.cloud dashboard. It now gives me the error of "An IP has been blacklisted" Error Attached: Any help is appreciated Thank You LHollins
    • LHollins
    • Thread
    • helpdesk ip blacklist error support
    • Replies: 8
    • Forum: SMB

  6. VoIP Traffic choppy audio only on callee end

    3CX Version 18.0 Update 3 (Built 461) Server OS, Windows Server 2022 Is the 3CX Server Hosted and where? Hosted by 3CX IP Phone Make/Model/Firmware version,Yealink T58A version 58.86.0.39 Provisioning Method: SBC Trunk Provider or VoIP Gateway Make/Model Twilio Has the Firewall Checker passed...

  7. Outbound Name display - voip.ms in Canada

    Hello all! I'm using voip.ms SIP trunk with Canadian DIDs. I've got it set up so that in the outbound parameters of the sip trunk, "Remote Party ID - Calling Party : Display Name" = outbound caller ID taken from extension settings in management console. Single words are passed correctly from the...
    • stmtoronto
    • Thread
    • @nickd_3cx caller id name support
    • Replies: 0
    • Forum: Other

  8. Update fails due to 3CX repository 404 on PBX

    Hi, Running apt update fails on a number of our PBXs due to http://downloads-global.3cx.com/downloads/debian. Full error output: root@xxxx:~# apt update Hit:1 http://security.debian.org buster/updates InRelease Hit:2 http://deb.debian.org/debian buster InRelease Hit:3...

  9. Group Management

    Hi all, Hope all is well! I need to dedicate a range of extensions. Lets say 100 till 200 to a department. Now I want that range can only see and call those extensions and not all the others. Ex: I want that 101 can see from 100 to 200 and not 010. I have all the extensions in their...

  10. WebMeeting issue with mute/unmute

    When we are in webmeeting, every body that dont need to talk mute themselves. But more than sometimes when they unmute to talk, no ones OR only few person can hear them. Sometimes we just have to mute/unmute again and it comes back to normal. Other time, need to refresh the page and come back...

  11. Configuring Grandstrean GXP-2000 with 3CX

    Hi, I am having trouble configuring My Grandstream GXp-2000 to 3CX, i have tried following the phone set up guide on the 3CX website but i can't get it to work, my 3CX system is being run in the cloud by 3CX, and so i am lost in how to set this up successfully, i am completely new to the system...

  12. Support for new Microsoft Edge on Chromium base

    Hello all, is there a chance that 3CX will fully support the Microsoft Edge Browser since it's also Chromium based? The migration process for Add-Ons that work in Chrome looks pretty straightforward. Would be great because it will ship with Windows in the future and for many customers it will...
    • Jannik
    • Thread
    • 3cx support edge microsoft support webclient
    • Replies: 2
    • Forum: Web Client

  13. Can't Access Management Console

    Hello, Our network was recently locked out of our Management Console for too many failed login attempts. I was able to gain access via my 4G connection and whitelist our internal IP, however no one on the network can access the management console login page. Any ideas? Aside from whitelisting...
  14. luisdin

    No outgoing audio except onhold music

    Hello, we have a 3CX installation on a Windows 10 machine sitting behind a FritzBox. The Fritzbox is configured to let the right ports through but I could not get ports 9000 - 10000 through, only 9000 to 9256. Please tell me if this could solve the problem. On our desks we use 3 x Grandstream...
  15. Maurice Lefevere

    Fanvil Firmware

    Hi There, Recently Fanvil updated their firmware on all their devices, and i was wondering when they will be supported. My Fanvil X4G was on the latest supported firmware (2.4.?) and i was having issues with the Share Park feature in 3CX, were the phone thinks the BLF is just a internal number...
  16. AH2

    Support ?? License Upgrade

    Hi, Yesterday I purchased a license upgrade to Professional version, I've sent several emails to [email protected] [email protected] but they all bounce, when I go to the customer dashboard to create a Ticket I get an error saying I haven't purchased any tickets. ( nice way to support paid...

  17. Make phone available after completing call to answer incoming call

    I'm curious to know if its possible to make phones available again once you complete a call? For example: You're on the phone to someone, then another call comes in and there is no one else to answer this, you complete the call you are currently in to answer the incoming call. Your phone should...

  18. Support tickets price for partner

    As A partner for 3CX and complete all the certificates How many support tickets can we submit and it is free or not. Thanks in advance

  19. Grandstream GP2160 Problems on update

    I have 100 plus gpx2160 extensions and since the latest update they keep locking up, in that the phone will not receive or make calls and the BLF are in a frozen state as well. I need to reboot the phone to correct it. Even if the phone is not used it happens, when the phone is in this state the...
  20. Tobias Pieper

    Rejected Provision OpenStage Phones from Unify

    Good Evening, We always have leads for the integration of OpenStage phones from Unify. With the help of an Ingeration from the telephones we can give customers another cost advantage which leads to a higher investment area. Other Providers e.g. Asterix can support this Phones with integrated...
    • Tobias Pieper
    • Thread
    • openstage provisioning support unify
    • Replies: 18
    • Forum: Server
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