survey

[jits04]

Who has completely changed traditional PBX?

 

[silentfun]

we try do change completly but to get the same comfort we decidet to do this only if we have 2 different internetgateways (different line and provider ) and redundant hardware for failover and different vip providergateways. as long as we have not this all we use traditional and vioip pbx.

 

[no1daag]

We are about to change but proberly we need to use both a while because we need to use our CRM system for sale and support department.

We are two company how will become one. Our sale/support are using a Samsung DCS VIp PBX with the feature that with incoming calls our CRM system popup with info about the customer and we can get working directly. We try to implement this to 3cx pbx but it takes time.

Right now we are at two addresses but we thinking too move together at an new address and hopeful with a 3cx pbx.

 

[silentfun]

.....with the feature that with incoming calls our CRM system popup with info about the customer and we can get working directly. We try to implement this to 3cx pbx but it takes time.
......

how do you do this ? we think about try something close to this.

get the info from the logfiles or posible from db ?