"Switch" external calls

[zennig82]

How can I make it possible for an operator to temporarily block the reception of external calls but not internal ones?
(for example: the operator types the code * 123 # and it is "not available" for those calling from outside, while for internal calls it will always be available)
(for example 2: front-office and back-office)

Like Nethesis Nethvoice's "Call Flow Control" module

 

[edossantos]

A CFD app can't prevent calls from reaching the extension. However, if you route inbound calls to a CFD app, instead of sending them to the operator, then you can decide if the call will go to the operator or not. The CFD app can check whatever you need to make this decision, and then transfer the call to the operator, or play a WAV file and transfer to voicemail for example..... You define this logic.

In order to decide if the operator is available or not, you can use the 3CX presence status, which you can read using the Get Extension Status component. The CurrentProfileName property can have one of the following values:

• Available
• Away
• Out of office”
• Custom 1
• Custom 2