Switchboard Does Not Show All Groups

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Noel Evolution

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My receptionist needs to see people by dept (groups). Right now the only ones she sees is default and Reception. (the ones she is a member of)

As a receptionist with a switchboard, she needs to see all of the them. What is the point of the headers if you cannot display all of them at once for the person routing all the calls?

Please help!
 
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