Switchboard Manager View not showing calls that are currently in Queue

[Vincent_Demers]

Hello,

When using the Manager view of the Switchboard we are not seeing calls that are currently waiting in a queue. Is there a way to adjust permission so that the Manager view also displays calls that are currently waiting in a queue?

Thanks!
Vincent

 

[VasilisV_3CX]

Hi @Vincent_Demers,

Does that manager extension have manager rights within the queue?

 

[Vincent_Demers]

Hi @VasilisV_3CX

Thanks that was the issue.

However is there a way by which the Manager view of the switchboard can show calls that are in a Digital Receptionist? I'm looking for a switchboard view that shows all active calls like in the Dashboard.

Thanks!
Vincent

 

[VasilisV_3CX]

Hi @Vincent_Demers,

The Digital Receptionist calls are shown from the All section of the Switchboard: