Sync Office365 contacts into 3CX company phonebook

[swisscallingaustria]

Dear all,

I have a working synchronization of Office365 contacts with 3CX. Unfortunately, the Office365 contacts are only stored in the 3CX personal phonebook, which means they do not show up in the Yealink T48s we are using.

Is there any way to automatically sync Office365 contacts into the 3CX company phonebook, instead of the personal phonebook?

Any ideas are appreciated.

Thanks a lot

 

[JohnS_3CX]

Hi,

Currently the company contacts of O365 are not synched with the 3CX Company Contacts.

It is only supported in Exchange and CRM integration at the moment, so unless you have your own CMR integration tools or an Exchange server that already syncs the O365 contacts and passes them on to 3CX, then it cannot be done automatically.

 

[swisscallingaustria]

Thanks for the reply. It would be good to add that as a future feature to make sure these are also added/synced into the company phonebook.

We have a working integration with Microsoft Dynamics. Unfortunately, for our IP phones (Yealink T48s), this is not sufficient as caller ID only shows from the second call. Is there a way to "force" 3CX to automatically sync all Dynamics contacts into the company phonebook without requiring a call activity?

Thanks

 

[JohnS_3CX]

Hi,

We are considering it at a later update, still remains to be determined as to when though.

As for the CRM contacts, I'm not sure if it is possible to force it but you can try posting in our CRM forum section for advice